Modules & Features
Maple's composable modular platform provides all field needs
Checklists
Surveys
Visits
Knowledge Base
Coaching
Floor Management
Tasks
Visual Merchandising
Orders
Dashboard
Checklists
Track field executions
Keep an eye on daily routines, and make sure your operational procedures are followed everywhere. Guide your teams through standard processes, and keep HQ in the know.
Track operational audits
Track operational trends and generate new insights with our comprehensive scoring mechanisms.
Train staff
Create step-by-step guidelines and quizzes to increase staff knowledge about your offerings. Track role- and location-based knowledge trends.
Surveys
Track the mood
Keep the pulse of your organization with team sentiment questionnaires.
Access quick insights from the field
Just shipped a new product, or an interior design updates? Get rapid insights from field with quick polls, probing for feedback from both customers and employees.
Integrate into your website
Integrate Maple Surveys into your own e-commerce platform, to collect customer feedback and fire automations.
Visits
Track and plan inspections
Plan the cadence and procedures for operational inspections, and view history, progress and results in real time. Unblock the flow of insights between your locations, HQ, and regional managers.
Analyze KPI correlations
Continuously audit and improve business results based on operational insights using our reporting system or data exports. Identify what works and what doesn't: find the perfect balance between convention and innnovation.
Empower front-line teams with strategy
Create a two-way knowledge flow between business and operational insights. Share analyses with field staff, and enable rapid reactions to a fast-moving world.
Knowledge Base
Ensure widespread knowledge
Codify your company's approach to sales, IT, HR, and more in a library of articles. Get read receipts at HQ to ensure that your teams digest the information they need. Test employee knowledge through quizzes, and create scoreboards to track organizational trends.
Create trend-setting campaigns
Schedule activation and expiration dates to orchestrate sales and marketing campaigns. Ensure execution with notifications to field teams, and archive past campaigns for organizational memory.
Synchronize with customer support
Open up your Knowledge Base for representatives at your call center. Search and access all relevant information live during support calls.
Coaching
Recognize and support talent
Measure and improve your teams' proficiencies on a fine-grained level. Integrate insights from field data, manager observations, and one-on-ones.
Floor Management
Remote access to the field
Leverage rapid insights by implementing operational decisions quickly, based on customer density, employee proficiencies, business goals, and emergent issues.
Tasks
Give structure to your operations
Define, encourage, and unblock your operations with structured tasks, minimizing decision-making overhead on the field. Allow your teams to focus on what really matters: the customer experience.
Visual Merchandising
Create and maintain design excellence
Disseminate and review visual merchandising campaigns and design changes instantly to your whole retail network. View, approve, and give feedback on executions. Collect and share great practices across the whole company.
Orders
Enable bottom-up communication
Unblock your front-line teams by meeting their needs swiftly. Get notified, route and track requests, and make sure your stores have everything they need.
Dashboard
All your insights under one roof
Filter an analyze data from all of Maple's modules on your dashboard at HQ. Access real-time operational insights for your chosen slices of locations and timeframes.
Analyze and conquer trends
See and respond to trends in your data, and improve your operational intelligence exponentially over time.
Why Maple?
Maple is your operating system for operational excellence.
Fully customizable
We offer a full-service option for bespoke software development to suit your unique business needs.
One tool for everything
Stay on top of everything in your operation. Checklists, workflows, competence management, surveys, quality assurance, and more.
Built for scale
Our customers use Maple to manage hundreds of locations and thousands of employees.
Personal User Experiences
The perfect experience for your team with custom user roles and a detailed permissions system.
Perfectly integrated
Plug-and-play integrations that synchronize with your existing technology stack – including Salesforce, SAP, Microsoft, Okta, and more.
Relentless improvement
We release new features and improvements constantly, tuned to our customers’ evolving needs.
Unlock
operational
intuition
We will reach you for a private consultation, tailored to your needs